Powerful ROI

If your customers told you their favourite movies, music, hobbies and interests do you think you could engage with them more effectively?

If they told you which friends opinions they trusted how would that affect how you marketed to them?

Techlightenment’s SMART Social CRM enables you to dramatically improve how you understand and engage your customers with profound impact on revenue and costs. Some of the benefits you can expect to see:

  • Increased engagement with your online sites ranging from increased dwell time through to dramatic increases in rates of sharing and viral recommendation
  • More efficient and effective online media spend based on detailed understanding of your audience’s likes, activities, preferences – and how this changes over time
  • Detailed tracking of the viral spread of product recommendations through Facebook enabling you to understand real customer acquisition costs
  • More informed offline campaigns and brand partnerships from the rich real-time social insight you’re able to acquire

Techlightenment’s SMART Social CRM is backed by a powerful suite of analytics and insight tools that enable robust measurement against core KPI’s for your business.